The members of the Support Plus HR team have been judiciously recruited to ensure they bring the right experience, character and qualifications to effectively support general practice in meeting their people related goals.  As individuals we offer sound, professional perspectives to provide the best solution for your human resource challenges. We also work together collaboratively ensuring you receive the benefits of a multi-team perspective and experience.

All team members have more than 15 years’ experience working in similar positions within a broad range of sectors – including the health sector. Each of us understands the particular challenges associated with being a part of a small business team and the need for practical and cost effective results. We provide a high degree of intellect and care when working alongside you.

Our approach is to work in partnership with you, offering a range of approaches and solutions to ensure you have a good level of comfort in the solution. 

Margaret Eccleton

Support Plus HR Services

Margaret is currently the Director of People and Capability for Pegasus Health. She started her management career following a three year hotel management qualification. Immediately she became curious how to make teams work better and how to grow a healthy, sustainable workforce. She undertook post graduate management study in people management then a masters in human resource (HR) management.

As an experienced HR practitioner and manager, Margaret realised the importance of overlaying a robust legal framework into all areas of HR practice. To that end she completed a law degree and now applies multiple academic disciplines to the work she undertakes.

Margaret has worked extensively across both public and private sectors, within New Zealand and overseas. In the past ten years she has worked within the Canterbury health system, in both the primary and secondary environments. Thus Margaret brings with her a solid understanding of challenges facing clinicians, administrators and business owners.

Qualifications:
MBus (HRM) (QUT) Deans Award for Academic Excellence
LLB (Canterbury)
Dip Hotel Management (CPIT) (Distinction)
Graduate Certificate, Management, (Flinders) 1999 Australia
Leading Edge Alternate Dispute Resolution (trained mediator) Australia
Team Management Index accredited practitioner Australia

Sarah Mitchell

Support Plus HR Services
 

Sarah holds a Masters of Science in Applied Psychology and has extensive business experience within the field of human resources.

Sarah has worked in a range of organisations in New Zealand and overseas. Her experience extends from professional services organisations to small to medium sized businesses, across multiple industries, including the health sector. Sarah has been working as a Senior HR Advisor at Pegasus Health for the past two years.

Sarah draws on her understanding of primary care environment and her expertise within human resources to provide advice and solutions to meet client’s needs. She enjoys guiding clients through situations that can be challenging and her calm manner and pragmatic approach ensures that a good outcome is achieved. Sarah is passionate about people development and regularly coaches managers and staff to broaden their knowledge base and lift performance.

Qualifications:
Post Grad Dip in Industrial Organisational Psychology (2003)
M.Sc (App. Psych) Masters in Applied Psychology (1994 -1995)
B.Sc. (Hons) Bachelor of Science Major Psychology (1991 - 1993)

Natasha Kesseler

Support Plus HR Services
 

Natasha is a registered consultant psychologist with the Australian Psychology Board (since 2006), with over 15 years’ experience as a human resources solutions provider. 

With an in-depth knowledge of psychology and its application in organisational settings, Natasha has recently returned to New Zealand to apply her skills in the health sector. She has worked with a range of public and private organisations, across multiple industries, including the health sector.

Natasha is passionate about helping businesses and people reach their potential. Her goal is to streamline human resource processes and provide easy to use, practical and informative solutions for her client’s needs. Her holistic and practical approach to providing solutions considers both corporate and client goals.

With over 5 years’ experience running her own business, she is well placed to understand the challenges of small practices and business management functions.  She will diligently work to ensure your investment of time, energy and cost, lead to effective outcomes for those who call upon her expert advice in human resources and people solutions.

Qualifications:
M.Sc (App. Psych) Masters in Applied Psychology (2004)
B.Sc. (Hons) Bachelor of Science Major Psychology (1999- 2002)
Registered Consultant Psychologist PSY0000969478 (Psychology Board of Australia- AHPRA)- Status General Registration (held from 2006-Until Present)
Associate Member- Australian Psychological Society (2005- Until Present)

Fiona Fidow

Support Plus HR Services
 

Working as a Talent Acquisition Partner within the Support Plus Team, Fiona has extensive experience in recruitment and business development. She has worked within corporate and charitable business here and the UK.

Her most recent experience as a senior medical recruiter, in addition to seven years as a generalist recruitment agency owner/operator, ensures that she has the right technical skills to source doctors. She enjoys engaging and building relationships with candidates.

Fiona has 15 years’ experience in owning and growing small businesses.  This has given her a clear understanding of the special challenges faced by small business owners.  She is committed to providing outstanding service and working with integrity and transparency to ensure that your investment of time and money results in the best possible outcome for the practice.

Fiona understands how crucial team dynamics are to the success of a business and that the correct fit of a new employee is crucial for the success of the whole team.  She has a strong creative approach backed by self-discipline and a customer first approach.

She is an effective recruiter who can work with you to find the right people for your business.

Qualifications:
Bachelor Arts (1991-1994)

Neil Pride

Support Plus IT Services

Working as Business Information Services (BIS) Service Delivery Liaison, Neil is the face of our IT services. Providing Pegasus Health clients with cost effective technology solutions, he helps to ensure the efficient running of their business.

Neil is a strong believer in collaboration when it comes to problem solving and his experience as an IT project manager means he understands just what's involved in defining and delivering technology solutions.

With an strong interest in technology and its role in disaster recovery, particularly in post-quake Christchurch, Neil's approach to enhancing business information solutions is to start by putting himself into his client's shoes and building relationships based on communication and openness.

Qualifications:
Postgraduate Diploma - Computing for Commerce and Industry
Bachelors Degree, Electrical and Electronic Engineering and Computing
Higher SCOTEC Certificate - Electronic Engineering

Georgina Hunter

Support Plus Website Service

The Support Plus Website Service has been developed by Pegasus Health Marketing and Communications Manager Georgina Hunter, drawing on nearly 20 years of experience in this area. In that time, she has managed multiple websites and has taken responsibility for the design of five major website projects.

Georgina has worked with Hairy Lemon to do all the hard work for your new website in advance and she will guide you through the process. Georgina believes in a personal approach. She understands that every business is different and has worked hard to ensure the general practice website template is flexible and easy to use and appropriate for general practices.

Georgina knows that the idea of creating a new website can be daunting, but hopes that using a trusted partner like Pegasus, who understands your business, along with the expertise of Hairy Lemon, will make the process simple and painless.

Qualifications:
Bachelor of Physical Education (1993-1997)
Bachelor of Commerce - Marketing Management (1994-1997)

Working in consultation with members of our network, we have developed a range of services called Support Plus, a suite of services designed to simplify the running of a primary and community care business.